Privacy Policy
Last updated: Oct 20, 2026
We take your privacy seriously. Please read this Privacy Policy carefully before using the Website. It explains what personal information we collect, how we use it, who we share it with, and the choices and rights you have. This website, https://terracota.global/ (the "Website"), is operated by TERRACOTA SOCIOAMBIENTAL LTDA, a Limited Liability Company formed in BRAZIL ("we", "us", "our").
What information we collect and store
We collect and store the personal information you provide on the Website and the information described below:
Identifying information - IP address
Specific piece of information
IP address
Where we get this information
- The observation and recording of activities by the business, such as through the use of cookies
Legal basis for processing this information
- The user has provided consent to the processing of their information
How we use this information
- Analytics
What happens if we do not have the information
- We will not be able to use your information for analytics.
Identifying information - Device identifier
Specific piece of information
Device identifier
Where we get this information
- The observation and recording of activities by the business, such as through the use of cookies
Legal basis for processing this information
- The user has provided consent to the processing of their information
How we use this information
- Analytics
What happens if we do not have the information
- We will not be able to use your information for analytics.
Identifying information - Online identifier
Specific piece of information
Online identifier
Where we get this information
- The observation and recording of activities by the business, such as through the use of cookies
Legal basis for processing this information
- The user has provided consent to the processing of their information
How we use this information
- Analytics
What happens if we do not have the information
- We will not be able to use your information for analytics.
Internet or other electronic activity - Information regarding your interaction with our website or application
Specific piece of information
Information regarding your interaction with our website or application
Where we get this information
- The observation and recording of activities by the business, such as through the use of cookies
Legal basis for processing this information
- The user has provided consent to the processing of their information
How we use this information
- Analytics
What happens if we do not have the information
- We will not be able to use your information for analytics.
Identifying information - Name
Specific piece of information
Name
Where we get this information
- Information submitted by the consumer
Legal basis for processing this information
- The user has provided consent to the processing of their information
How we use this information
- Performing services
What happens if we do not have the information
- We will not be able to use your information for performing services.
Identifying information - Email address
Specific piece of information
Email address
Where we get this information
- Information submitted by the consumer
Legal basis for processing this information
- The user has provided consent to the processing of their information
How we use this information
- Performing services
What happens if we do not have the information
- We will not be able to use your information for performing services.
We are not required by law, court order or tribunal order to collect this information. We do not combine or link the personal information we hold about you.
We do not use your personal information for targeted advertising or for profiling.
We do not use your personal information to train large language models.
How we protect your personal information
We protect your personal information by limiting the personal information we collect to what is strictly necessary, restricting access to staff who need it to do their work and training our staff on privacy and security.
Sale of your information
We do not sell your personal information.
Children's privacy
The Website is intended for a general audience and is not directed to children. If we learn that a child under 18 has sent us personal information, we will use it only to tell the child that they may not use the Website, and then delete it.
Analytics programs
The Website uses the analytics service below to collect information about how you use the Website.
| Service | Provider | Purpose | Privacy policy | Opt out |
|---|---|---|---|---|
| Google Analytics | Google LLC | Analytics, Attribution | Read policy | Opt out |
You can also decline these cookies through our cookie preferences tool.
Information retention
We keep the personal information we collect for up to three years after our last interaction with you, unless the law requires us to keep it longer.
Global Privacy Control
We honor Global Privacy Control signals. When your browser sends one, we treat it as a request to opt out of the sale or sharing of your personal information and of targeted advertising.
Your rights
Depending on where you live, you may have the following rights regarding your personal information:
The right to access the personal information we hold about you.
Applies to
Residents of the European Union and/or the European Economic Area, the United Kingdom, Canada, Quebec and Australia
The right to know the categories of personal information we collect about you, where we get it, why we use it, and who we share it with.
Applies to
Residents of the European Union and/or the European Economic Area, the United Kingdom and Quebec
The right to obtain a list of the specific third parties to whom we have disclosed your personal information.
Applies to
Residents of Canada
The right to receive the personal information we hold about you in a portable and, where feasible, readily usable format.
Applies to
Residents of the European Union and/or the European Economic Area, the United Kingdom and Quebec
The right to ask us to correct inaccurate personal information we hold about you.
Applies to
Residents of the European Union and/or the European Economic Area, the United Kingdom, Canada, Quebec and Australia
The right to ask us to delete some or all of the personal information we have collected about you.
Applies to
Residents of the European Union and/or the European Economic Area, the United Kingdom and Quebec
The right to ask us to restrict the processing of your personal information.
Applies to
Residents of the European Union and/or the European Economic Area and the United Kingdom
The right to object to the processing of your personal information.
Applies to
Residents of the European Union and/or the European Economic Area and the United Kingdom
The right to withdraw your consent to the processing of your personal information.
Applies to
Residents of the European Union and/or the European Economic Area, the United Kingdom, Canada and Quebec
The right not to be subject to decisions based solely on automated processing.
Applies to
Residents of the European Union and/or the European Economic Area and the United Kingdom
The right to appeal our decision if we decline to act on your request.
Applies to
Residents of Quebec
The right to lodge a complaint about our handling of your personal information with the competent authority.
Applies to
Residents of the European Union and/or the European Economic Area, the United Kingdom, Canada, Quebec and Australia
The right to lodge a complaint about our handling of your personal information with us.
Applies to
Residents of the United Kingdom, Canada, Quebec and Australia
The right to opt out of the use of your personal information for direct marketing.
Applies to
Residents of the European Union and/or the European Economic Area, the United Kingdom, Quebec and Australia
The right not to identify yourself, or to use a pseudonym, in certain circumstances.
Applies to
Residents of Australia
The right to be informed of, and to deactivate, technology that identifies, locates or profiles you.
Applies to
Residents of Quebec
The right to designate an authorized agent to make a request on your behalf.
Applies to
Residents of Quebec
Exercising your rights
You may exercise the rights listed in the Your rights section by submitting a request to:
FAUSTO DE SOUZA contact@terracota.global https://terracota.global/
We may need to verify your identity before acting on your request. To do so, we will ask you for:
- Name
- Email address
We may be unable to process your request if you do not provide this information.
You may designate an authorized agent to make a request on your behalf. We may ask the agent to prove their authority by providing:
- written permission signed by the requester
We respond to most requests within 30 days of receiving them. Some requests take longer. If we need more time, we will tell you in writing. We may decline a request where the law allows; if we do, we will tell you why.
You may appeal a refusal by contacting us at the details above. Our response will explain what we did or did not do and why.
We do not normally charge a fee to respond to a request, but may do so for repeated requests within a 12-month period where the law allows.
Complaints
You may lodge a complaint about how we handle your personal information by contacting us at:
FAUSTO DE SOUZA contact@terracota.global https://terracota.global/
Residents of the European Union and/or the European Economic Area may also complain to National Data Protection Authorities per member state, coordinated by European Data Protection Board (EDPB) (https://www.edpb.europa.eu/contact/file-a-complaint_en).
Residents of the United Kingdom may also complain to Information Commissioner's Office (ICO) (https://ico.org.uk/make-a-complaint/data-protection-complaints/).
Residents of Canada may also complain to Office of the Privacy Commissioner of Canada (OPC) (https://services.priv.gc.ca/plainte-complaint/en/triage).
Residents of Quebec may also complain to Commission d'acces a l'information du Quebec (CAI) (https://www.cai.gouv.qc.ca/protection-renseignements-personnels/citoyens-protection-renseignements-personnels/recours-devant-commission).
Residents of Australia may also complain to Office of the Australian Information Commissioner (OAIC) (https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us).
Accountability
The following person is accountable for our privacy practices and procedures:
FAUSTO DE SOUZA contact@terracota.global https://terracota.global/
Location of data processing
Our data processing takes place in NORTH HOLLAND, NETHERLANDS.
Third-party websites
The Website may link to websites run by other parties. We provide those links for your convenience only. We do not control those websites and are not responsible for their content or their privacy practices. Please read their policies before you share information with them.
Do Not Track
Do Not Track ("DNT") is a browser setting that asks websites not to track you. We do not respond to DNT signals. You can turn DNT on or off in your browser's settings.
Questions
If you have any questions about this Privacy Policy, contact us at contact@terracota.global.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on this website.